Helena Yanez
I went to AMC on Tuesday 26 September, late in the night, to the emergency services. My eleven years old cat, Albertina, usually healthy and lively, had not taken any food or drink for two days, was hiding in the closet and did not allow me take her into my arms, cried and shown some tenderness around the tail. I had tripped over her on Sunday evening and thought I had impacted her on the back leg or the tail itself. I arrived to the ER around 10 in the evening. At arrival I noticed the place as run down and sort of dusty. The check-in was quick. When the doctor arrived, she took us to an examination room and had to move to another, since the first had not been cleaned. My cat was taken in for a physical exam of her condition. I insisted on the pain she was experiencing, and asked to confirm that nothing was wrong on her legs or tail. After one hour, I was told that she was dehydrated and got fever. I kept asking about the tenderness on the tail area. I was repeteady told that nothing was wrong. Given the choice of leaving her hospitalized or taking her home, I choose the second and agreed also to have her blookwork. I left at 2 in the morning. Until the very end I insisted on the pain only to be told that nothing was wrong in her rear area. The bloodwork test received by mail showed that she was fine with the exception of some values, which were appraised as some problem with her kidneys. Total amount of the invoice US$ 621, 29. When I arrived home on Wednesday 27, Albertina was licking her rear and I saw a sort of open wound about one inch length just below the tail. At four in the morning on Thursday I sent a mail reporting this to the doctor who looked after Albertina at AMC, asking her to refer me to a specialist. I also contacted the last veterinarian who saw Albertina, five months ago in Quito, sent a picture of her rear area, along with the discharge instructions, bloodwork test and report. He recommended to get immediately another veterinarian because Albertina would need a surgical cleaning of an abscess, which should had been spotted in the first place during the physical examination at AMC. Regarding the abnormal values and the problem with her kidneys, he considered that nothing was wrong and they were due to stress, given the sensitive nature of cats and the fact of being handled in an unfamiliar environment. I went to Long Island City veterinary clinic for an appointment at 3 pm. on Thursday. Until then no reply from the practitioner at AMC. Curiously, the reply came, with the proper diagnosis and the offer of receiveing and treat Albertina at AMC ER, after the staff at Long Island City Veterinary Clinic asked for the bloodwork results, because the doctor at LICVvets needed for the surgery. Needless to say, in all the careers and paths of life people gain experience with time. What It is unacceptable is that ER services at AMc are apparently left in the hands of interns, without any supervision. It is unacceptable to pay so much money and go through such amount of stress just to have a wrong diagnosis, and a wrong appraisal, when you have been insisting from the very beginning until the very end of the consultation that something was wrong in a very specific area of the body of your pet. It is even worse that a practicioner at AMC replies to your mail, mildly apologises and offer proper treatment based on the one provided by the new practicioner. It is an unthinkable lack of professionalism and ethics. If I had known the poor quality of the services at AMC, for sure I would had not taken my cat to the AMC ER room. On the other hand, 621 dollars is still cheap to be aware of the practicioners and hospitals to avoid in NYC.
Carmen Chang-Arratia
My most prized possession and baby, Petsha (cat), got suddenly ill. I had noticed that she had been going frequently to the bathroom that day and thought it was a change in food (she had gotten some new food). Unusually and unexpectedly, I saw her go to our bathroom where she peed in the bathtub and I saw blood (a lot of it). This was at 1:30 AM. I tried to reach the her doctor but he did not return our call. I searched for animal doctors with 24 hrs emergency service in the internet and found the Animal Medical Center. I called and was encouraged to bring her in. I rushed out the house with my baby who was looking quite sluggish and lethargic at this point. We arrived and we were guided to the elevator immediately, whereupon we arrived to the clinic and she was seen immediately by medical personnel before she even registered. This was our first time visit ever to the Animal Medical Center and we weren't even aware that it existed prior to Petsha getting ill. She was taken in right away. She even let the Doctor pick her up and take her to the examination room (something which Petsha never does and a sign to me that she felt safe). I was informed every step of the way of what was happening and what could be happening with my baby. When they brought her back, she was calm. We were given anti-biotics and pain medications for her to take home. When we arrived home, at approximately 4 AM, Petsha let me know that she really liked the clinic and that she felt better. Finding the Animal Medical Center and it's wonderful staff was like finding a magnificent gem. I am grateful that my baby Petsha was taken care of and so grateful that everyone at the Animal Medical Center treated us with the utmost care reassuring me that she would be in good hands. Petsha is feeling much better, and when I mention the Animal Medical Center, she likes to roll on the floor in utmost contentment and show her belly. I would like to thank everyone - absolutely everyone - from my heart for taking care and making sure that my most prized and cherished possession in the world is feeling better. Petsha was very lucky and sends an extended paw and roll of joy with lots of happy purrs of "thank you's" to each and everyone of you. The Animal Medical Center is amazing and I would not blink once to take my baby there again, for an emergency or otherwise. They are truly amazing! Thank you!
Susan Dadario
So touched by the care our big boy Lefty received from the team in opthamology. Dr. Van Der Woerdt was so good with Lefty and special thanks to Thomas Hall and Liz for the time they spent answering our endless questions and explaining the meds to us. Most importantly, it is amazing how they handle Lefty, a pitbull, with such tenderness and gently as if he were their own pet. We can't thank you enough. Lefty and his family.
Barry Fleming
You saved our boy's life when another emergency & specialty facility said there was nothing else that could be done. Lefty (11 y.o. male English Bulldog) is such a HUGE part of our lives that we can never, ever thank the AMC enough. The courage, compassion and concerned, calm confidence we witnessed - by so many - on January 21, 2017 has cemented that day in our hearts as "Miracle Day" - thank you from the bottom of our hearts.
Peter DeAngelis
Thank you to Dr. Schwartz and her team for an amazing job on our dog Ninja.. The care and compassion was so real compared to others. You have giving us the best gift especially with the holidays coming up . Thank You again
Laura Drawbaugh
Thank you today to Doctor Jacob Klos and nurse Claudia for the sensitive and skilled care of my beloved cat.
Robbi mintz
Our dog Tucker, who suffers from cardio myopathy, had 4 attacks within a 3 day period. Frantic to find a cardiologist that could see Tucker on short notice, we were fortunate to go to the Animal Medical Center and meet Dr. Dennis Trafny. From the moment we referred the facility, everyone could not have been nicer. From the gentleman at the front desk on the 2nd for, to the dr. That took all our annoying information and finally to Dr. Trafny, the entire experience was amazing. The care and concern that Tucker received and the hope that we were given was exactly what was needed. We felt like we were in a places that cared first about Tucker and everyone was so pleasant and helpful. We were advised to increase Tucker's medication and we're followed up with a heart monitor To date Tucker has recovered and has had no further episodes. We would like to thank everyone from the bottom of our heart. Larry & Robbi Mintz
Thank you very much to Dr. Bond, Dr. Cray, all the other doctors who helped us, all of the technicians, and all of the folks working at the front desk. We spent a lot of time at the AMC last week, and so many people worked together to help my shi tzu Gagne pull through a second episode of heart failure. I want to express my deepest gratitude. Thank you for being there for us, and thank you for your brilliance and kindness.
I am always happy with the service my chihuahua's and I receive from your warm and friendly let alone knowledgeable Dr.s. I know I can always count on great and honest service from the team at The Animal Medical Center! I have 3 chihuahua's Lucky 18, Daisy 18 and Heart 5! We are grateful to everyone at The Animal Medical Center!
i would like to thank everyone at amc who helped me in my parrots emergency. that fact that amc had an onsite true avian vet and equipment CANNOT be understated. four other facilities with true avian vets were either not open or the avian vet was not on site that day and that day i needed one , this by itself shows the value of amc. besides that, personnel from the check in staff to the triage nurse to of course dr. kyle donnelly were completely professional and considerate of the position i and my parrot found ourselves in. dr. donnelly gave me an excellent breakdown of what seemed to be happening along the way, and her clarity of explanation was appreciated. happy to say that the medicine she prescribed has turned my parrot, kelly, around and she is more like her oldself. in closing amc was the only facility i could find available to me, and it had evrything a sick parrot needed. i am very impressed with amc and dr. donnelly and am happy to have them as the main healthcare provider for all my avian needs from here on in.
Animal Medical Center gave us hope that our puppy, Rigatoni, was going to be okay. First, I'd like to thank Lori Asprea for helping us make an appointment to see a special internist. She was honest, kind and knowledgeable despite not having much info to go by. Second, I'd like to that Dr. Kabatchnick for taking such great care of our furbaby. She was so down to earth, explaining medical terms and occurrences in ways that us who have not studied medicine could understand. She was patient, kind and thorough. I would absolutely come back to see her (and probably will for a follow up in the future)


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