Call Center Specialist

The Animal Medical Center is looking for a full-time Call Center Specialist responsible for meeting, greeting and providing superior customer service to clients, patients, staff and referring veterinarians in person and by telephone.

Responsibilities

  • Provide superior customer service for clients, staff, and rDVMs.
  • Answer and direct all incoming calls appropriately – page, transfer, and take messages.
  • Make appointments for Community Practice and a variety of specialty services on Cornerstone scheduling system.
  • Confirm all appointments, other duties and projects as assigned.
  • Meet, greet, and direct all clients, vendors, and other visitors entering the lobby.

Qualifications

  • Computer skills a must: Microsoft Office/Outlook/scheduling software
  • Speed typing skills a must (40+ wpm preferred)
  • Ability to provide consistent and exceptional customer service in a fast-paced and demanding environment
  • Animal care and medical terminology a plus
  • Education: High school or GED minimum required; previous call center experience considered, physician or veterinary practice experience a plus

In addition to the qualifications listed above, the ideal candidate will be articulate, dependable, hardworking, compassionate, flexible regarding scheduling, self-confident and possess exceptional customer service and clerical skills. Candidate will also need proven work experience in a detail-oriented environment and be able to perform efficiently while multitasking.

Shifts
Sunday – Thursday


The Animal Medical Center offers excellent benefits including medical/dental insurance, tuition assistance, retirement plan, pet care discounts and more.
Interested and qualified candidates should email resume/application, with cover letter, to careers@amcny.org or fax 212-758-8157. We are an equal opportunity employer.