Call Center Specialist – PT

Responsibilities:

  • Schedule appointments for Community Practice & variety of specialty services on Cornerstone
  • Triage urgent calls
  • Process referral calls from outside veterinarians and clients
  • Answer phones and direct calls appropriately
  • Respond to internal/external clients in a respectful, friendly & thorough manner
  • Update clients with status reports and patient information
  • Meet, greet and direct clients and patients

Qualifications:

  • Computer skills a must: Microsoft Office/Outlook/Cornerstone EMR system, Alcatel-Lucent phone system
  • Speed typing skills a must (40+wpm)
  • Ability to provide consistent and exceptional customer service in a fast-paced and demanding environment
  • Animal care and medical terminology a plus
  • Previous call center experience and physician or veterinary practice experience a plus
  • Pleasant speaking voice
  • High school or GED minimum required; previous call center experience considered

In addition to the qualifications listed above, the ideal candidate will be articulate, dependable, hardworking, compassionate, flexible regarding scheduling, self-confident and possess exceptional customer service and clerical skills. Candidate will also need proven work experience in a detail-oriented environment and be able to perform efficiently while multitasking.

Shifts:
Sunday & Monday, as well as holidays

The Animal Medical Center offers excellent benefits including medical insurance, retirement plan, pet care discounts and more.

Interested and qualified candidates should email resume/application, with cover letter, to careers@amcny.org or fax 212-758-8157.

We are an equal opportunity employer.